Delivery Information

Delivery

The Store will only deliver products ordered through the Site to a location where your nominated Store provides delivery services. When you place your order, you will be able to select from the delivery options available at that time for your nominated Store. The cost of these options may vary between Stores and may change from time to time.

Your chosen option will not be secured until your order is placed. You will be charged for the option selected at the price shown at the time you place your order (unless you later modify your order and the price of that delivery option has changed in which case you will be charged the updated price when submitting your modified order).

The Store, itself or via its third party delivery partner (Delivering Party), will endeavour to deliver your order within the timeframe indicated at the time your order is placed. However, delivery times are not guaranteed – times are estimated only and deliveries may be delayed.

You, or a person representing you, must be present to accept the delivery of your order during the time selected for delivery. The Delivering Party will not leave a delivery unattended for any reason. The person accepting the order must be able to provide proof of identity, and where relevant this must include proof of age (for example where an order includes Restricted Products).

If the order was paid for by credit card, the Delivering Party may also ask you to present the credit card used to place the order to match your name on the card to the order. The Delivering Party may, in its total discretion, provide a contactless delivery service as follows: the Delivering Party will deliver your order to the front door of the delivery address provided, take a photo of the order as proof of delivery and attempt to contact you to collect your order.

You or a person representing you must be present at the delivery address to accept the delivery and come out upon being contacted. You will not be required to provide a signature on delivery. You agree that neither we nor the Store will be responsible for any loss or damage to the products in your order after the delivery has been made.

If the Delivering Party reasonably believes that the delivery address provided is not safe for any reason or that your order is likely to be stolen or damaged, the Delivering Party may refuse to deliver your order. If there is no-one available (including where required a person over the age of 18) at the delivery address to accept your order during the time period you selected, or if the Delivering Party cannot access the delivery address, your order will not be delivered. If delivery cannot be made in these circumstances, we reserve the right to charge a cancellation fee of up to $20 and to charge for the price of any perishable products in your order.

December:
Free delivery offer valid from 9/12/20 – 31/03/21 inclusive when shopping at new.igashop.com.au. Offer applies to Standard delivery Monday to Friday only. Order cut off times apply. Offer available to The Fresh Pantry Bondi, IGA Meadowbank and IGA Erskine Park online shoppers only. Valid after savings and discounts and excludes smoking and tobacco products.